Cingular Update

Tried to call the 800 number to get the cell phone replaced. Not only is the display fogged up, but now the phone is locked up. I can't dial numbers or anything.

After punching all the menu numbers to get through to the point where I could actually speak to someone (in theory), I was told by a recording that the wait might be 10 minutes or longer. I didn't like it, but decided to wait however long it took and get this taken care of. I need the phone for work and will need it when I am on vacation a week from now.

I waited for 10 minutes (I timed it) and they hung up on me.


I am still trying to figure out if they are really this incompetent or just engaged in a deliberate effort to make it hard to return phones. This is no way to treat a customer. If this is typical, this company does not have a good future. I certainly won't be buying the stock.